How to Submit a Claim
Submitting a claim with your Group Fixed Indemnity Plan is simple—and similar to how traditional health insurance works. Here’s a step-by-step guide:
Visit your doctor
1.
Show your Ease Total Health ID card at your appointment, just like you would with regular insurance.
2.
Pay any required amount up front
Your provider may ask for a partial payment at the time of service.
After your visit, you’ll receive a medical bill by mail.
3.
Wait for your bill
File your claim through the Ease Total Health App:
4.
Open the app and go to “My Benefits”
Tap on the “Benefits” tab
Select “File a Claim”
Upload a photo of your bill directly from your phone
5.
Get paid
Once your claim is reviewed and approved, you'll receive a cash payment.
Coming Soon: You’ll be able to access and manage your payment through the new “My Pay” section in the app.
That’s it! The process puts you in control and the cash is sent directly to you.
Need Assistance?
If you, your doctor, or the front desk staff have any questions, please call (800) 781-5116. The number is also listed on the back of your ID card in the Ease Total Health App.